Terms & Conditions

Ordering & quotes

Submitting an order request through this site is not a confirmed order — it's a request. Your order is only confirmed once I've replied to agree on the details, final price, and date. Prices shown on the Shop page are a guide; custom cakes are quoted individually based on your specific request.

Payment

Payment is by bank transfer, PayID or cash, and is due before or at pickup/delivery unless we've agreed otherwise. Online card payment isn't available at this time.

Cancellations & changes

• Please let me know as early as possible if you need to cancel or change an order.
• For custom cakes, a cancellation with less than 48 hours' notice may not be refundable, as ingredients and time are often already committed.
• Once decorating or baking has begun, the order can no longer be cancelled for a refund.

Allergens & dietary needs

Bella Bakes operates from a home kitchen. While I'll always do my best to accommodate dietary requests, I can't guarantee any item is completely free from traces of nuts, dairy, egg, gluten or other allergens, as these are all used in the kitchen. Please tell me about any allergies before ordering, and use your own judgement about whether an order is suitable.

Quality issues

If something isn't right with your order, please get in touch as soon as possible (ideally within 24 hours) with a photo and details — I'll always try to make it right, whether that's a partial refund, a replacement, or another solution that's fair.

Pickup & delivery

Pickup times are agreed in advance — please collect within the agreed window, as I can't always guarantee freshness outside it. Delivery windows are estimates and may shift slightly depending on the day's other orders.

Photos

I may photograph finished orders for the Gallery page or social media. Let me know when ordering if you'd prefer your order isn't shared.